We want you to be happy with what you order. Here’s how returns work.
Hygiene and safety products
Because of the nature of vaping products, opened or used disposable vapes, e-liquids, and cartridges cannot be returned once the seal has been broken, for hygiene and safety reasons — unless the product is faulty or was not what you ordered.
Faulty or incorrect items
If your order arrives damaged, faulty, or different from what you ordered, contact us at admin@vapelab.biz within 14 days of receiving it, with your order number and a description (and photos, if possible) of the issue. We’ll arrange a replacement or refund.
Unopened products
Unopened, unused products in their original packaging can be returned within 14 days of delivery. Contact us before sending anything back so we can confirm the return and next steps.
Refunds
Once we receive and check a returned item, we’ll let you know whether the refund is approved. Approved refunds are issued to the original payment method.
Age-restricted products
All returns are subject to our age-restriction policy — see our Terms page for details.
Questions
Not sure if your item is eligible for return? Contact us before sending anything back — see our Contact page.