Last updated: August 2026
This Privacy Policy explains how VapeLab (“VapeLab”, “we”, “us”) collects, uses and protects personal data when you visit or shop at vapelab.biz.
Who we are
VapeLab is an online store operating from Slovakia. If you have any questions about this policy or your personal data, contact us at admin@vapelab.biz.
What data we collect
- Account and order data — name, phone number, city, and email address, collected when you place an order or create an account.
- Payment data — payment details are collected and processed by our payment provider; we do not store full card numbers on our servers.
- Browsing data — pages you visit, products you view, and technical data such as your browser and approximate location, mostly through cookies.
- Communications — anything you send us directly, for example through the contact form or by email.
How we use your data
- To process and deliver your orders, and to communicate with you about them.
- To provide customer support.
- To keep the store secure and prevent fraud.
- To improve our catalogue and website.
- To send you marketing communications, but only if you have opted in — you can unsubscribe at any time.
Cookies
We use cookies to keep your cart and session working, remember your preferences, and understand how the store is used. You can control or disable cookies in your browser settings; doing so may affect parts of the site, such as the shopping cart.
Sharing your data
We share personal data only with service providers who help us run the store — payment processing, delivery, hosting, and similar services — and only to the extent needed for them to perform that service. We do not sell your personal data.
How long we keep your data
We keep order and account data for as long as needed to fulfil orders, meet legal and accounting obligations, and resolve disputes. You can ask us to delete data we are not legally required to keep.
Your rights
Depending on where you live, you may have the right to access, correct, delete, or export your personal data, and to object to or restrict certain processing. To exercise any of these rights, contact us at admin@vapelab.biz. If you are in the EU, you also have the right to lodge a complaint with your local data protection authority.
Age restriction
Our products are intended for adults of legal vaping age in their country of residence. We do not knowingly collect personal data from minors.
Changes to this policy
We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last revised.